Support Center

Find answers, get help, and learn expert cleaning tips for your Rainbow SRX.

Comprehensive warranty & service protection

Your Rainbow SRX investment is protected with industry-leading warranty coverage backed by Rexair LLC and supported locally by Rainbow Dubai

4
Year Warranty

Complete Rainbow SRX system and all attached accessories covered against defects in materials and workmanship

10
Year Motor Warranty

Extended protection for the vacuum motor and electronic controller — the heart of your system built to last

Authorized Distributor

Full manufacturer support guaranteed — exclusive warranty protection available only through official Rainbow partners

What's Covered

  • Manufacturing defects in materials and workmanship under normal residential use
  • Vacuum motor and electronic controller protected for 10 years
  • Complete Rainbow SRX system and all attached accessories for 4 years
  • Replacement parts provided as new or remanufactured at manufacturer's discretion
  • Repair or replacement determined by Rexair LLC based on product inspection

Exclusions

  • Normal wear and tear items: belts, HEPA Neutralizer, hoses, and other consumables
  • Damage caused by misuse, abuse, negligence, or accidents
  • Issues from improper maintenance or use contrary to owner's manual
  • Repairs or modifications made by non-authorized service providers
  • Units purchased from unauthorized sellers (online marketplaces, etc.)
  • Commercial or business use — warranty applies to residential use only

Service & Claims

  • Contact Rainbow Dubai directly for all service, parts, or warranty claims
  • Original purchase date and serial number must be provided for warranty validation
  • Warranty is valid only for units purchased through authorized Rainbow distributors
  • We coordinate directly with Rexair LLC for seamless warranty service
  • Local Dubai-based support with home service visits available
  • Genuine Rainbow parts stocked locally for quick turnaround

Local Service Center

Dubai-based service and repair with home visits available. Fast response times and local parts inventory.

Genuine Parts Guarantee

We stock only authentic Rainbow parts and accessories. No aftermarket substitutes.

Expert Technicians

Factory-trained professionals certified and authorized by Rexair.

Complete attachment system

One system, unlimited possibilities. Transform your Rainbow SRX for every cleaning task in your home.

Rainbow RainbowMate

RainbowMate

Powered Floor Nozzle

Motorized cleaning head for all floor types. Powerful brush action deep cleans carpets while gentle enough for hard floors.

Rainbow RainJet

RainJet

Deep Cleaning Spray System

Professional-grade spray system for deep cleaning upholstery, carpets, and fabric surfaces with precision control.

Rainbow Power Nozzle

Power Nozzle

Deep Carpet Cleaning

Motorized brush with LED lighting penetrates deep into carpet fibers to extract embedded dirt and allergens.

Rainbow MiniJet

MiniJet

Portable Spray Tool

Compact handheld spray for targeted cleaning. Perfect for upholstery, stairs, car interiors, and spot cleaning.

Rainbow JetPad

JetPad

Hard Floor Cleaning

Specialized pad for tile, marble, hardwood, and laminate floors. Gentle yet effective cleaning for Dubai homes.

Rainbow Extended Hose

Extended Hose

Versatile Reach

8-foot flexible hose with telescoping wands for ceilings, curtains, and hard-to-reach areas throughout your home.

Rainbow AquaMate

AquaMate

Carpet Shampooing System

Transform Rainbow into a professional carpet shampooer. Deep cleans, removes stains, and leaves carpets fresh.

Rainbow AeroFresh Bags

AeroFresh Bags

Air Freshening

Scented sachets that release pleasant fragrances while cleaning. Choose from various scents to freshen your home.

Rainbow Fragrance Bottles

Fragrance Bottles

Aromatic Solutions

Concentrated fragrance solutions added to the water basin. Transform cleaning into an aromatherapy experience.

Rainbow Crevice Tool

Crevice Tool

Tight Spaces

Long, narrow nozzle for tight gaps, corners, baseboards, window tracks, and between cushions.

Rainbow Sprayer

Sprayer

Multi-Purpose Spray

Versatile spray attachment for applying cleaning solutions, sanitizers, or water to any surface.

Rainbow Pet Grooming Tool

Pet Grooming Tool

Pet Care

Gentle brush attachment for grooming pets while vacuuming loose hair. Keeps your furry friends and home clean.

See all attachments in action

Book a free demo and our specialist will show you how each attachment transforms your cleaning routine.

Book Your Free Rainbow Demo

Expert cleaning tips

Get the most out of your Rainbow with these professional cleaning tips for Dubai homes.

Why Mattresses Need Deep Cleaning in Dubai

Your mattress collects dust mites, dead skin cells, and desert dust that seeps through windows. Dubai's humidity fluctuations create ideal conditions for dust mites to thrive.

How to Clean Your Mattress

  1. Remove all bedding and wash in hot water
  2. Vacuum mattress surface using Rainbow's upholstery tool
  3. Use Rainbow MiniJet or JetPad for deep cleaning
  4. Let mattress dry completely (use fan if needed)
  5. Repeat every 3-6 months

Dubai Carpet Challenges

Desert sand and construction dust settle deep into carpet fibers. Regular vacuuming with Rainbow removes what others leave behind.

Weekly Carpet Routine

  1. Use Rainbow Power Nozzle for deep cleaning
  2. Vacuum high-traffic areas twice weekly
  3. Clean entire carpet weekly
  4. Use AquaMate for stain removal as needed
  5. Professional deep clean annually

Upholstery Cleaning Tips

Fabric furniture traps allergens, pet dander, and dust. Regular cleaning prevents buildup and extends furniture life.

How to Clean Upholstery

  1. Vacuum cushions and crevices with Rainbow brush attachment
  2. Use MiniJet for spot cleaning stains
  3. Deep clean with AquaMate for full fabric refresh
  4. Let dry completely before use
  5. Clean monthly for best results

Why AC Vents Matter

Dubai homes run AC 24/7, recirculating air constantly. Dirty vents spread dust throughout your home.

Cleaning AC Vents

  1. Turn off AC system
  2. Remove vent covers
  3. Use Rainbow brush attachment to vacuum dust
  4. Wipe vent covers with damp cloth
  5. Clean monthly for optimal air quality

Curtains Trap Desert Dust

Curtains and blinds near windows collect massive amounts of dust. They filter air coming in through window seals.

Cleaning Curtains

  1. Vacuum curtains while hanging using soft brush attachment
  2. For deep clean, remove and wash according to care label
  3. Clean blinds with Rainbow brush attachment
  4. Wipe hard blinds with damp cloth
  5. Clean every 2-4 weeks

Keep Your Rainbow Running Perfectly

Simple maintenance ensures your Rainbow lasts 20+ years with consistent performance.

Maintenance Routine

  1. Empty and rinse water basin after each use
  2. Let basin dry completely before storage
  3. Clean HEPA Neutralizer filter every 6 months
  4. Replace HEPA filter every 1-2 years
  5. Check hose and attachments for blockages monthly
  6. Wipe motor unit exterior with damp cloth
  7. Annual professional servicing recommended

Frequently asked questions

Everything you need to know about Rainbow SRX and our services in Dubai.

Rainbow uses water as its primary filtration method instead of bags or filters. When you vacuum, dust and allergens are trapped in the water basin where they can't escape back into the air. This means the air expelled by Rainbow is actually cleaner than the air you breathe normally. Regular vacuums with bags or cyclonic systems allow microscopic particles to pass through and recirculate in your home.

With proper care and maintenance, Rainbow SRX can last 20+ years. Many families use their Rainbow for decades, and some even pass it down through generations. The motor is designed for longevity, and because there are no bags to replace, the ongoing maintenance is minimal. Regular cleaning of the water basin and occasional HEPA filter replacement is all that's needed.

Rainbow is ideal for Dubai's environment. The water filtration system excels at capturing fine desert dust and sand particles that regular vacuums miss or recirculate. Dubai homes face unique challenges: frequent dust storms, constant AC use that recirculates air, and construction dust from ongoing development. Rainbow addresses all of these by trapping particles in water where they can't escape.

During the free demo, our specialist will deep-clean a room of your choice (typically a bedroom or living room) using the Rainbow SRX. You'll see exactly what Rainbow removes from your carpets, mattresses, or sofas by looking at the water basin after cleaning. The demo is completely free with no obligation to purchase. It typically takes 45-60 minutes and you keep the clean room!

No bags are ever needed! That's one of Rainbow's biggest advantages. The HEPA Neutralizer filter should be replaced every 1-2 years depending on usage, but this is the only ongoing consumable. Compare this to bagged vacuums that require constant bag purchases, and bagless vacuums that require regular filter cleaning and replacement.

Yes! Rainbow comes with specialized attachments for upholstery and mattresses. The mattress tool is particularly popular in Dubai, where dust mites thrive in the humidity created by AC systems. Regular mattress cleaning with Rainbow can significantly reduce allergens and improve sleep quality. The upholstery tool is gentle enough for delicate fabrics yet powerful enough for deep cleaning.

Rainbow SRX comes with a comprehensive manufacturer's warranty covering the motor and main components. Extended warranty options are available. Our Dubai service center provides local support for any maintenance or repair needs. Contact us for specific warranty terms and conditions applicable to your purchase.

You can schedule a service appointment by contacting us via phone, WhatsApp, or the contact form on our website. Our technicians can visit your home for maintenance and repairs, or you can bring your Rainbow to our service center. We recommend annual maintenance to keep your Rainbow performing at its best.

Still have questions?

Contact us via phone, WhatsApp, or visit our showroom.

Book a Free Demo